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Ancom
Business Products
Division of
Symatic, Inc.
Corporate Office & Manufacturing Center page 2
of 6
2831 Center Rd
Brunswick, Ohio 44212
Hours of
Operation: M-F 8:00 am to 5:30 pm
Time Zone: Eastern Standard Time
Web site:
www.ancom-filing.com
Office:
800-845-9010, 330-225-1510
Fax: 330-225-3434
E-mail:
request@ancom-filing.com
Delivery
-
Cabinets will ship best way either by U.P.S., Common
Carrier or Mayflower.
-
If a
specific carrier is desired, please note on order.
-
Ancom’s
liability terminates upon delivery of the goods to the
carrier.
-
All
products are shipped at the customer’s expense.
-
Some
cabinets are shipped unassembled.
Damage
Please inspect complete shipment for damages immediately
upon receipt. Compare number of pieces received with the
number of pieces recorded on freight bill/delivery receipt.
If pieces are damaged, please note these facts on the
freight bill/delivery receipt. Failure to adequately
describe damage or shortage may result in refusal of your
claim. Ancom will not accept return of merchandise damaged
in transit. Claims for damage or shortage must be filed with
the delivering carrier, by the party receiving shipment.
Hidden damage (discovered after delivery) must be reported
to the delivering carrier immediately. Request for
inspection by carrier must be made within 15 days of receipt
(confirm request in writing).
Cancellation
Special orders in progress cannot be cancelled without
Ancom’s prior consent. Terms of cancellation are based on
all costs and expenses incurred in connection with the
order.
RETURN
POLICY
-
No
merchandise may be returned without Ancom’s consent.
-
No
merchandise will be accepted for credit after 30 days
past the invoice date.
-
If
merchandise is returned unopened and/or in acceptable
condition, a credit will be issued less a restocking
fee, minimum 25% on cabinetry.
-
All
freight charges for returned items remain the
responsibility of the dealer.
-
If
Ancom makes an error in shipment we will arrange for
pickup & reship the correct items ASAP, all at Ancom’s
expense.
Warranty
The
manufacturer warrants goods purchased hereunder to be free
of defects in material and workmanship. This warranty shall
not apply in the event goods are damaged as a result of
misuse, abuse, neglect, accident, improper application,
modification or repair by persons not authorized by Seller,
or where goods are damaged during shipment. Length of
warranty varies product by product. Ancom shall in no event
be liable for special, consequential or incidental damages.
Direct
Line Master Book Confidential revision 12/07 |
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